How can we help?

Checkout shows a confirmation page and sends a confirmation email with your order number. No email after a few minutes? Check your spam folder, then write to us.

Write to us as soon as possible with your order number. Changes can’t be guaranteed once fulfillment has started; after that, it becomes a return.

Yes. Checkout is processed through Shopify’s secure checkout.

Every method available for your order is shown at checkout.

We currently ship within Canada.

Standard shipping is $12 CAD on orders under $100, and free from $100. Express shipping is $20 CAD. Available options and final charges are shown at checkout.

Orders are prepared within 1–2 business days. After dispatch, standard delivery takes 3–7 business days and express 1–3 business days. The full journey

Yes. When your order ships, you receive an email with a tracking link.

Yes, within 30 days of delivery, as long as it is unworn, unwashed, with the original tags attached. How returns work

Yes, subject to availability. Tell us what you’d like instead and we confirm before anything ships.

Within 5–10 business days of us receiving and checking the return, to your original payment method.

Return shipping is paid by the customer, except when an item arrives damaged or incorrect.

Every product page shows the sizes available in each colour and that piece’s own fit note. The size guide has the charts and a size finder. Between two sizes? Ask us before you order.

Exchange it for another size within 30 days of delivery, subject to availability. Start an exchange

No. Availability shown on the product page reflects what can currently be added to your cart.

Follow the sewn-in care label first. The field manual explains washing, drying, storing and small repairs for shells, insulation, fleece and knitwear.

From the product itself. When a figure such as weight or fibre content isn’t confirmed, we don’t list it.